what? i'm arrogant? i'm not arrogant - i'm just trying to be business-like with you, because that's what we're doing - a business deal. sorry that you think i am cold, but i don't believe in goofing off and clowning around in my business correspondence. frankly, neither should YOU.
and while we're at it, my name is rozz. you can call me 'rozz'. you can call me 'mr rozz', you can even call me 'miss rozz' if that suits your fancy. but please don't call me 'dear' because i am not your dear. i am not even your friend. it is highly unprofessional, and unbecoming in a business environment. you're a professional, aren't you? please conduct yourself accordingly. thank you.
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